Shipping

At DubaiScent, we are committed to delivering your orders in a timely and efficient manner. Below, you’ll find all the necessary information regarding our shipping process.

Germany Shipping Rates & Delivery Times

• Standard Shipping:
  Delivery Time: 5-7 business days
  Cost: FREE SHIPPING

EU Shipping

• EU Standard Shipping:
  Delivery Time: 10-15 business days
  Cost: FREE SHIPPING

Our shipping boxes can hold up to 30 Kg each and accommodate up to 45 products.

Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Processing

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. Once your order is processed and shipped, you will receive a confirmation email with tracking information.

Tracking Your Order

You will receive a tracking number via email once your order has been shipped. You can use this number to track your order's progress through our website or the carrier's tracking portal.

Shipping Restrictions

- We currently do not ship to P.O. Boxes or APO/FPO addresses.
- Some items may have specific shipping restrictions due to regulations or product safety concerns.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team within 7 days of the delivery date. We will work with the carrier to resolve the issue as quickly as possible and ensure you receive your order.

Contact Us

If you have any questions or concerns about shipping, please don’t hesitate to reach out to our customer service team. We’re here to help and ensure your shopping experience with DubaiScent is nothing short of exceptional.